https://www.brocksheating.com is committed to protecting your privacy online.

“Personally Identifiable Information”

refers to any information that identifies or can be used to identify, contact, or locate the person to whom such information pertains, including, but not limited to, name, address, phone number, email address. Personally Identifiable Information does not include information that is collected anonymously (that is, without identification of the individual user) or demographic information not connected to an identified individual.

What information do we collect?

We collect information from you when you visit our site. When submitting or registering on our site, you may be asked to enter your: name, phone number, address, e-mail address, and other information to book an appointment. You may, however, visit our site anonymously. What do we use your information for? Any of the information we collect from you may be used in one of the following ways: To improve our website, to improve customer service, to provide a requested service.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you  submit your personal information.

Cookies

Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information. We use cookies to understand and save your preferences for future visits.

Can a Visitor delete or deactivate Personally Identifiable Information collected by the Site?

We provide Visitors with a mechanism to delete/deactivate Personally Identifiable Information from the Site’s database by contacting sbrock@brocksheating.com. However, because of backups and records of deletions, it may be impossible to delete a Visitor’s entry without retaining some residual information. An individual who requests to have Personally Identifiable Information deactivated will have this information functionally deleted, and we will not sell, transfer, or use Personally Identifiable Information relating to that individual in any way moving forward.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Links:

https://www.brocksheating.com contains links to other web sites, including our embedded appointment booking portal. Please note that when you click on one of these links, you are moving to another web site. We encourage you to read the privacy statements of these linked sites as their privacy policies may differ from ours.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page. If you have any questions and suggestions regarding our Privacy Policy Statement, please contact us and we will get back to you very soon.

Terms & Conditions

By using our web contact form or providing your contact info verbally to our employees you are opting in to receive SMS text messages from Brock’s Heating, Air Conditioning & Gas Services, LLC (“Brock’s Heating,” “we,” “us,” or “our”), you agree to the following terms and conditions:

Message Types

Subscribers may receive informational messages related to our services. These may include:

• Appointment reminders
• Service updates
• Account or scheduling notifications

Promotional offers and seasonal updates

Message Frequency

Message frequency will vary depending on your interactions with us, but you can generally expect a few messages per month.

Message and Data Rates

Message and data rates may apply depending on your mobile carrier plan.

Opt-Out Instructions

You may opt out of receiving messages at any time. To cancel, reply STOP to any message we send you. Once you do, you will no longer receive SMS communications from us.

Customer Support

For assistance, reply HELP to any message, or contact us directly:

Phone: 802-849-2466
Email: info@brocksheating.com

Privacy

We respect your privacy. Your phone number and opt-in consent will never be sold or rented to third parties for marketing purposes. For more details, please review our Privacy Policy.

CONTACT INFORMATION

Brock’s Heating, Air Conditioning & Gas Services
Mailing address: PO Box 398, Saint Albans, VT 05478
Phone: (802) 849-2466
Contact Email: sbrock@brocksheating.com